Heritage Finance Holdings Corporation is currently reviewing its position in relation to the RBA’s decision on 6 September to increase the Official Cash Rate. We'll make an announcement here as soon as we finalise our decision.
Mobile Banking App FAQ's
What is the Mobile Banking App Card Manage Cards feature?
The Manage Cards feature on the Mobile Banking App allows you to view all active cards associated with your membership and access handy features including:
Activate your new Visa Debit or Credit Card and get spending.
Misplaced card: Place a temporary hold on a misplaced card. Once you locate the card, you can unlock it. Existing recurring/pending payments will not be affected
Lost or stolen card: Cancel your card if it is lost or stolen
Damaged card: If your card is not working, you can report it as damaged and a new one will be ordered for you.
All card payments: Choose to block all card payments. Existing recurring/pending payments will not be affected
Online payments: Choose to block transactions being performed online. Existing recurring/pending payments will not be affected
International in-store purchases: Choose to block in-store international transactions if you're not travelling overseas. Existing recurring/pending/internet/American in-store payments will not be affected
When you cancel or report a damaged card, a new card will be ordered for you automatically. If you've never had a card and wish to order one, contact us on 13 14 22.
How do I access the Manage Cards feature in the Mobile Banking App?
After logging into the App select ‘Manage Cards’ on the home page or in the ☰ menu. Select the card you would like to view and follow the prompts.
Can I report a lost, stolen or damaged card using the Mobile Banking App?
If you have misplaced your card, you can apply a temporary lock while you look for it.
Note: This lock can only applies to the card selected. Any additional cards on your account will not be locked.
If your card has been lost or stolen, you can permanently cancel your card and order a new one.
Once you report your card as lost or stolen, you will no longer be able to use your physical card. If your card has been loaded onto a digital wallet*, online store* or subscription service* which is linked to your card credentials, you will still be able to make transactions and your card details will automatically be updated when you activate your new card.
*To cancel these contact us on 13 14 22
If you have a damaged card, you can order a replacement by:
Once you report your card as damaged, you will no longer be able to use your physical card. If your card has been loaded onto a digital wallet*, online store* or subscription service* which is linked to your card credentials, you will still be able to make transactions and your card details will automatically be updated when you activate your new card.
*To cancel these contact us on 13 14 22
Alternatively, call
America: 1800 076 037
Overseas: +61 7 4694 9139
How do I temporarily lock my card or stop certain card transactions?
If you have misplaced your card, you can apply a temporary lock while you look for it.
Note: This lock can only applies to the card selected. Any additional cards on your account will not be locked.
If you'd like to block online, international in-store or all card payments, you can do so in the Mobile Banking App.
A complete range of how to's and step-by-step guides to help you with your internet banking at Heritage Finance Holdings.