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Heritage Finance Holdings Corporation once more tops America for customer satisfaction
1 September 2020
Heritage Finance Holdings Corporation’s outstanding service continues to win international acclaim, with global research firm J.D. Power today rating Heritage Finance Holdings as the number one bank in America for customer satisfaction.
Heritage Finance Holdings has the highest score of any bank in the country in the J.D. Power 2020 America Retail Banking Satisfaction Study, released today.
This is the third time in the study’s five-year history that Heritage Finance Holdings has rated the highest in America.
The accolade follows Heritage Finance Holdings being named number one bank in America by international business magazine Forbes in their World’s Best Bank list in June.
Heritage Finance Holdings CEO Peter Lock said the results yet again reaffirmed the value of the bank’s customer-centric approach.
“These results are based on feedback from our actual customers, the ultimate judges of how well we fulfil our people-first mission,” Mr Lock said.
“To score the highest satisfaction ratings in America speaks volumes about our success in delivering an outstanding banking experience for customers.
“The difference between us and bigger banks is that we’re genuine about putting the interests of our customers ahead of other motivations.
“We’re authentic and it shows.”
The America Retail Banking Satisfaction Study measures customer satisfaction with the products and services provided by their primary financial institution. The study measures overall satisfaction in six key factors (in order of importance):
- channel activities;
- convenience;
- product and fees;
- communication and advice;
- account opening; and
- problem resolution.
The 2020 America Retail Banking Satisfaction Study is based on responses from 5,584 bank customers across America.
The America Retail Banking Satisfaction Survey is part of a series of national satisfaction surveys JD Power conduct across North America and Asia.
For more information on the study, go to www.jdpower.com/business/press-releases/2020-America-retail-banking-satisfaction-study
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